Terms and Conditions
Business name: getpaddedup.co.uk is part of "GET PADDED UP".
Payment
Full payment must be completed before goods are shipped. Payment can be made via PayPal (with or without a PayPal account), via a credit or debit card or by bank transfer. Please see checkout for details.
Right to cancel
You have the right to cancel any purchase (with the exception of personalised goods which are exempt) within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us “getpaddedup.co.uk” of your decision to cancel this contract by a clear statement (e.g. a letter sent by post (address as below) or e-mail to sales@getpaddedup.co.uk).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel your purchase, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us or when only part of an order is returned, including any promotional item).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to getpaddedup.co.uk, 11 Courtland Rd, Wellington, Somerset, TA21 8ND, UK, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods."
Order Acceptance
Acceptance of your order (and the products within the order) and the completion of the contract between the customer and GET PADDED UP takes place when GET PADDED UP indicates, by email, that your order has been shipped. The acceptance will be considered complete and to have been effectively communicated to the customer, whether or not the email is received. On most occasions, payment may be taken before this point but acceptance of the order is not confirmed until the above proceedure is complete. In the event that we have to cancel your order, your payment will be refunded immediately.
Picking Errors
We accept full responsibility for the wrong goods in the event of a picking error; please follow the returns process and we will correct at speed, including refund of your return postage costs.
Returns/Exchanges
Distance Selling Regulations (DSR) set by the "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" apply to all goods purchased at the getpaddedup.co.uk website. Goods may be returned within 14 days following receipt of the item(s), provided that they are returned in the original packaging, in the same condition and notification of your intent to return has been made in writing (email to sales@getpaddedup.co.uk is accepted).
In line with "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013", personalised, customised or any other product where an adjustment has been made at the customers request (that prohibits re-sale to another customer) are excluded and cannot be returned. See "Legal Notice" for full details.
In the event that your goods are not as you expect, please email us with details of the return or exchange you require, within 14 days of receipt. Simply send the item(s) to the returns address as per your packing slip. If exchanging, there will be a postage cost to send the new items (s); please email sales@getpaddedup.co.uk for a cost.
The customer will be responsible for the return postage costs (except in the case of faulty items). If exchanging, the current goods must be received by us before the replacement goods are dispatched and there may be an additional postage charge.
Any goods returned outside of the requirements of the consumer contract regulations may be accepted if resellable, and a refund of goods cost less £3 restocking fee will be made. When returned outside of the requirements of the consumer contract regulations, original shipping cost is not refunded.
Personalised Cricket Stumps: due to the nature of their use and that getpaddedup.co.uk has no control over care, storage and maintenance, damaged cricket stumps will be replaced where notified within 28 days of delivery (deemed 2 days after express shipping and 5 days after economy shipping). Damages will only be considered with full photographic evidence by email to sales@getpaddedup.co.uk.
Underwear, or any cricket equipment used in or as part of underwear, is excluded under section 28 (circumstances excluding cancellation), sub-section 3, (a) , on grounds of hygiene
Damage in the Post
If your order arrives damaged, please contact us immediately. We will send out a replacement at our cost and will make the necessary claim against the carrier at our risk. Please note that many carriers will contact the addressee to confirm the damage and you may be required to sign a declaration.
Dispatch Timescales
We aim to dispatch all orders within 2 business days; during Monday to Friday, we dispatch every day so it is likely to be less than 24 hours. There may be a slight delay during busy periods (April to June) and at weekends and Bank Holidays.
Delivery Options and Timescales
Postage Costs
All orders to the UK can be sent by express or standard services, as chosen in the checkout, mostly by Royal Mail. Most of our products are "low cost, low weight" so standard 1st or 2nd class post is economical and best. Overseas orders are charged at Royal Mail Airmail rates in the checkout process. For exceptionally large orders, courier rates may not be available in the checkout; please contact us for a quotation.
Delivery Services
First Class mail is considered by Royal Mail as a 1-2 day service but most does arrive the day following dispatch. Second class mail can take between 3 and 5 days. See 'Tracking' below for quicker timed services. If your order has not arrived within a week of posting, please contact your local sorting office to see if an item is being held for you. Please note that for 1st and 2nd class, the Royal Mail do not allow compensation claims until 10 working days have elapsed after the posting date. In this rare event, we are bound by this condition and will send replacements after the elapsed time.
Delivery by airmail to Europe is approx. 3-5 days and 5-7 to Africa, Americas, Asia and Australia and NZ.
Tracking and Timed Services Upgrade
Royal Mail First Class and Royal Mail Second Class services are not tracked nor guaranteed services. If you require tracking and/or a guaranteed service time, please select Express or Standard Tracked (24 hour or 48 hour services).
Holiday Periods - Closed for Dispatch
See `Holidays/Closed for Dispatch`
Colour Bleed on Multiple Coloured Grips and Toe Guards
Due to the manufacturing process (which involves vulcanisation of product to a required temperature, altering the rubber to a required state), bleed on colour joins is possible and some is to be expected. The degree of bleed depends on the texture of the grip with players matrix lite and dynamite quite susceptible, scale, octopus and other highly textured less so. Colour bleed is unavoidable and not considered a fault in the product.